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Live OS App

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Live OS is a companion mobile application for setting up and personalizing the cloud-connected sit—stand desks by Herman Miller.

 
 
 
 

Client

Herman Miller


Duration

6 months


My Role

User research, interaction design, usability testing, and visual design

 
 
 

Problems to Solve

  1. Sedentary behaviors and unhealthy postures in the workplace.
  2. User concerns over hoteling, hot-desking and other alternative workplace strategies.
  3. Under-utilized workspaces.
 

 

Goals

  1. Better wellness. Guiding users towards better postures and less sedentary behaviors.
  2. More productivity. Enabling flexible use of the furnishings based on the user’s real-time needs.
  3. Happier customers. Increasing workplace satisfaction by providing more comfort and convenience to the users.
 
 
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The app connects to the Live Desk and synchronizes your profile with the cloud.

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It helps you find the right sitting/standing heights, and remembers the settings next time you check in to any Live Desk.

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To help you stay active throughout the day, the app recommends an activity goal for you based on your preferences.

 
 
 
 
 

The Process

 
 
 
 

We began by leveraging the initial research Herman Miller has done and their domain expertise to create the experience map. In the map, we’ve taken into account their business goals and market strategy to help come up with an implementation plan.

 
 
 
 
 
 

In order to increase awareness and encourage healthy behavior, the application would recommend an activity goal for the user to keep track of throughout the day. We consulted ergonomics experts to help us define healthy and achievable goals.

 
 
 
 
 
 

To identify the points of interaction and learn how we can facilitate behavioral change, I created journey maps for both short-term (in a day) and long-term (over several months) experiences of the application.

 
 
 
 
 

Key user flows shown in wireframes.

 
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After the first round of design, we conducted usability tests to evaluate the app.

 
 
 
 
 

Problem discovered: getting user input for activity goal recommendation.

 
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Original: absolute sliders.

Each slider is limited to 8 hours; people find it difficult to estimate a “typical” workday.

Alternative 1: hour steppers.

Gets around the 8-hour limit; needs to resolve conflicting inputs; still difficult to estimate.

Alternative 2: relative sliders.

Uses a relative range rather than absolute numbers; still possible to have conflicting inputs.

Alternative 3: balanced sliders.

Rearranges inputs into two separate scales: sit vs stand, and stationary vs active.

 
 
 

Redesigned activity goal recommendation screens.

 

Current activity level assessment.

The goal is based on the “fuzzy” input from the user: whether they sit or stand more, and whether they stay still or move a lot.

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Future activity level preference.

User can then fine tune the goal to suit their desired activity level. This setting will shift their goal up or down by 1 ratio.

Recommended activity goal.

The final goal recommendation is generated from the input of the previous two steps.

 
 

Please note: Current app appearance is different from our design.