Herman Miller Live is a companion mobile application for setting up and personalizing the cloud-connected sit-to-stand desks.
User research, journey mapping, wireframing, and visual design
Problems to Solve
- Sedentary behaviors and unhealthy postures in the workplace.
- User concerns over hoteling, hot-desking and other alternative workplace strategies.
- Under-utilized workspaces.
- Better wellness. Guiding users towards better postures and less sedentary behaviors.
- More productivity. Enabling flexible use of the furnishings based on the user’s real-time needs.
- Happier customers. Increasing workplace satisfaction by providing more comfort and convenience to the users.
The app connects to the Live Desk and synchronizes your profile with the cloud.
It helps you find the right sitting/standing heights, and remembers the settings next time you check in to any Live Desk.
To help you stay active throughout the day, the app recommends an activity goal for you based on your preferences.
We began by brainstorming with the client on the features and user flows of the app. Then I created the expeirence map based on the discussion and the release plan.
A key feature of the app is setting and tracking an activity goal. To come up with practical goals, we consulted ergonomics experts at Herman Miller.
I also created jouney maps to study how we can facilitate behavior change in both short-term (a workday) and long-term (weeks to months).
Paper sketches exploring the setup flow.
Wireframes and visual design.
After the first round of design, we conducted usability tests to evaluate the app. Based on the feedback we tweaked our design and further simplified the setup flow.